Edituri /Promotii
-Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service - Wendy Lefkon

Preț: 134,71 lei
Disponibilitate: stoc indisponibil
Autor: Wendy Lefkon
ISBN: 9781423145844
Editura: Hachette Book Group
Anul publicării: 2011
Pagini: 208
Categoria: Carte straina
DESCRIERE
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.
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Promoţii
-- 119,20 leiPRP: 149,00 lei (-20%)
- 48,38 leiPRP: 59,00 lei (-18%)
- 90,20 leiPRP: 110,00 lei (-18%)











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